Conditions of Use

General Terms and Conditions

The general terms and conditions of business of the online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The General Terms and Conditions define the operation of the online store, the obligations and rights of the user and govern the relationship between (the provider) and the user (the buyer). The user is bound by the general terms and conditions in force at the time of placing the online order.

The online store is operated by Longboard Media d.o.o., Dunajska Cesta 105, 1000 Ljubljana, Slovenia, registration number 7269595000, tax number 47721146, which is also a provider of online business services.

By using the website, the user agrees to all the terms and conditions set out in the Terms of Business. If you do not agree to the terms, please stop accessing the website.

The General Terms and Conditions are an integral part of the contractual relationship for the supply of goods between the provider and the user unless the provider and the user agree otherwise. By ordering in this online store, the user confirms that he/she fully understands and accepts the general terms and conditions. Buying online through these links is open to both site visitors and registered users.

The online store is open daily, 24 hours a day. For various technical reasons, it is sometimes not possible to operate an online store or even to access the store. The Provider reserves the right to restrict or suspend access to the site of the online store for a fixed or indefinite period. The provider assumes no responsibility for the inactivity of the store due to ignorance of the use, any consequences of misuse of the online store, inactivity of the service due to network outages, power outages or other technical disturbances that could temporarily or for a long time disrupt the use.

Company information

Company: Longboard Media d.o.o.
Address: Dunajska cesta 105, 1000 Ljubljana – Slovenia
Registration number: 7269595000
Tax code: 47721146
Transaction account: SI56 0510 0801 5788 294 at ABANKA d.d.
Phone number: +386 70 253 495

User (customer) and user account

Online store services can be used by both visitors and registered users. Visitors enter their first and last name, address, telephone number and email address when placing an order. When placing the first order, a visitor to the online store becomes a user and acquires the right to purchase if he/she confirms the General Terms and Conditions.

In case the visitor chooses to register in the system, he/she enters his/her username, which is identical to his/her first and last name, his/her email address and password. The user name and password of the user are unambiguously determined and linked to the information entered. By registering in the system, a visitor of the online store becomes a user and acquires the right to purchase if he/she confirms the General Terms and Conditions.

For business purposes, the provider collects the following information at your registration:
– name and surname
– address and the place to stay
– email address
– password in hidden form
– other information provided on the registration form.

When registering, the user decides whether they want to receive e-notifications and confirm the familiarity and understanding of the General Terms and Conditions. By checking the box “I want to receive e-news”, the user agrees that Longboard Media doo, Dunajska Cesta 105, 1000 Ljubljana, stores information about his/hers email address and processes it until written or electronic cancellation (unsubscription from e-news) for the research and marketing communications purposes. The protection of personal data is ensured by the Personal Data Protection Act (ZVOP-1-UPB1, Official Gazette of the Republic of Slovenia No. 94/2007).

If the user wants to change his email address at any time later, he must send an email to Changes to the user’s email address are made on or after the next business day. The user is notified by email. The user must confirm their familiarity with the change.

User account

When you sign up for an online store system, you create a user account that allows you to use the online store services, a faster and better ordering process, complete online review of current and past orders, store your favorite products, change personal information, delivery information and billing information, as well as receive news and promotions via email, from which you can unsubscribe at any time. The above benefits do not apply to unregistered visitors.

Transparency of information

The provider undertakes to provide the user with the following information before registering and before being bound by the contract:
– information about the site manager and product provider,
– contact information enabling the user (buyer) to communicate quickly and effectively with the provider (email address and telephone number)
– the essential characteristics of the goods presented on the Website (including after-sales services and warranties) as well as the period of validity of this information,
– stock items
– the conditions of delivery of the goods, as well as the method, place and approximate time of delivery,
– prices, which are clearly and unambiguously determined and show if they already include taxes,
– transport costs and other charges,
– methods of payment, delivery or fulfillment,
– the period within which the contract can be withdrawn and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43h ZVPot; in cases where the consumer is not explicitly entitled to withdraw pursuant to Article 43h ZVPot, he is explicitly informed thereof),
– an explanation of the complaint procedure, including all contact details or customer service.

Product offerings

The range of products displayed on the online store can change quickly and often. The online shop is a multivendor marketplace where multiple trusted vendors publish, promote and sell their products. As such, is an online platform that strives to clearly and thoroughly present the basic characteristics of the products stated on the packaging or other media, so the provider cannot be held responsible for any errors in the data.

For the purpose of presenting the products displayed on the site, the provider endeavors to obtain appropriate image material that is aesthetically or partially different from the original, but does not affect the quality and specification of the product itself.

The sales offer and the campaigns are intended for the end consumer and apply to normal quantities purchased from inventory. In case of quantities that do not correspond to the specified stock, the seller may reject the order or change the quantity of the order by prior notification of the user to his registered email address.

The purchase process

Registered users have the opportunity to order products that are displayed on the online store. The purchase process is easy and the ordering stages are as follows:

– Determine the selected items quantity, color, and size, then add them to your shopping cart by clicking on the “Add to Cart” button.
– The right toolbar displays items that have been added to your shopping cart.
– Clicking on the “Show Cart” button enables you to view selected items. These can be arbitrarily removed from the shopping cart using the button that appears next to the product.
– Each time you change the quantity in the shopping cart, the buyer must, by clicking on the “Update Shopping Cart” button, update the contents of the shopping cart to display the correct quantity and price of the products.
– By clicking on the “Continue to checkout” button the page opens a new window with the form to be filled with the information of the person who is paying, which the buyer must fill in correctly before completing the purchase. At the same time, this window also shows the type and quantity of products, as well as their price and total amount.
– Select the type of payment after filling out the form with the payer information. You can choose between a direct bank transaction or PayPal.
– Complete your order by clicking on the “Complete Purchase” button.
– If your order was successfully completed, you will receive a purchase confirmation email with your order details in 48 hours.
– Your items will be prepared and shipped to you as soon as possible only after receiving your payment.


After placing the order, the user receives a notification to the email address given at registration. The sent email contains information about whether the order has been accepted or rejected.

The contract of sale between the provider ( and the user (buyer) is concluded at the moment when the provider sends the user the first electronic message with the order status after the order has been placed by the user. From this moment on, all prices and other conditions are fixed and apply to both the provider and the user.

The user is always able to access the status and content of the order placed on the website, in his/her user account. The sales contract is stored electronically on the provider’s server. The user can see the status of all his orders on his user profile.


After receiving the order, the provider checks the availability of the ordered items with his suppliers and confirms or rejects the order. For the purpose of verifying the information or ensuring the accuracy of delivery, the provider may call the buyer on his contact telephone number. Products are shipped by the provider’s suppliers unless stated otherwise.

When delivering items that the provider does not have in stock in its own warehouse, the provider shall be bound by the delivery of his supplier and the time required for the supplier to deliver the item to the provider; unless the supplier ships the items directly to the buyer.

If the delivery time is very long and the buyer does not want to wait, the buyer can inform the provider via email or telephone number. In such a case, the provider will remove the item from the order and return any funds already paid to the buyer for said item (unless if the item has already been shipped), and deliver the other items from the order at the buyer’s choice or cancel the entire order.

If the supplier does not confirm to the provider the availability of the ordered goods within seven days at the latest of the order placement, the provider may refuse the buyer’s order because the item is not available. On the day of rejection, the buyer’s order expires.

The provider assumes no responsibility for any damage that may result from longer delivery times or from the delivery of goods that the provider does not have in stock in his own warehouse.

Payment methods

The provider offers the following payment methods:

– Payment by PayPal (the delivery service and all additional costs are paid in the ways that their system allows)

– Bank transfer with UPN order (bank transfer after the product order has been placed must be made within 3 working days to the company transaction account; if the user (buyer) fails to make payment within the given deadline, his order will be deleted)

Both payment methods are subject to the following conditions:

– The buyer must make the payment within a maximum of three working days from the date of the award of the contract or from the receipt of the first electronic message of the provider on the status of his contract.

– After the receipt of the order is confirmed, it is not possible to change the content of the order or the final amount of the order, unless the provider and the user agree otherwise (with the provider’s approval).


The website offers payment with PayPal as one of the payment methods. The user (buyer) has the option to pay the total amount of the order and additional costs of delivery (if applied) to the PayPal account of the provider.

During checkout, the user chooses PayPal as his payment method. He is redirected to the official PayPal website, where he log’s in with his password and confirms the payment. There are no transaction costs. If the user (buyer) does not complete the payment within three working days since receiving an order email confirmation the order will be canceled.

If the user is not redirected to the PayPal website, he can request to receive a link to make a payment through PayPal’s online payment system.

Bank Transfer

After the order has been submitted and confirmed, the bank transfer must be made within 3 working days to the provider’s transaction account (mentioned above) via a UPN form, online banking or through a physical in-bank transfer.

Please note that due to a transaction between different banks, transferring your payment may take 4-5 business days. This delay will not result in a canceled order as long as there is proof the payment was placed within the 3 days after receiving an order email confirmation.

Please make sure you pay the full purchase price and the provider will not be charged additional transaction costs. If the transferred funds are less than the purchase price, your order will be refunded and canceled (administration and possible transaction costs may apply).

As soon as your payment is credited to the provider’s bank account, your order will be completed and the items will ship to your address.

In addition to the order amount and your personal information, when making a payment to our bank account, please provide the order number (reference) and the name under which the order was placed.

Reservation of title

We reserve the title to the products sold. They remain the property of the provider even after they have been delivered to you, until the user (the buyer) has paid the purchase price for them in full.


The provider sends the delivery note and the invoice to the user in physical or electronic form. The delivery note and invoice break down the price, tax and all costs associated with the purchase.

It is the responsibility of the user (buyer) to verify the correctness of the invoicing information before placing the order. The user is obliged to check the correctness of the information on the issued invoice and inform the provider about any errors, within 3 days of submitting the order at the latest. Subsequently, the provider does not consider the objections submitted on the correctness of the issued invoices.


All prices shown in the online store are expressed in Euros (EUR) and include a value-added tax (VAT). All displayed prices on the web address are subject to change without notice.

Prices are valid at the time of the contract and do not have a predefined validity, except in the case of campaigns where the validity of the offer is specifically indicated. Prices are valid in case of payment with the above payment methods, under the above conditions.

After the order has been executed, a contract of sale is concluded between the provider and the buyer, at the moment when the provider confirms receipt of the order by sending an email to the buyer’s email address. From this moment on, all prices and other terms of business are binding on both the provider and the buyer.

Despite the provider’s efforts to provide the most accurate information, the pricing information may be incorrect. In such a case, or if the price of the goods changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.

Discounts, promotional codes and any campaigns can not be aggregated. An online store user has access to purchase products at special and discounted prices. Various campaigns, promotions and other marketing techniques are designated as such on the site and are described each time.


The user’s purchased goods on the website will be prepared for delivery as soon as possible. Once the provider receives a confirmation of payment, the purchased goods will be handed over to the delivery service by the provider or his supplier and dispatched. The user will receive a notification on his email regarding the delivery process.

The purchased goods are dispatched within two working days of the order payment date. On Saturdays, Sundays and public holidays, no shipment of goods takes place. The provider takes care that the items are prepared and shipped within the agreed deadline but is not liable for delays by the manufacturers and service providers.

In case the user (buyer) decides in due time to cancel the order, he must immediately inform the provider by email or by telephone +386 70 253 495.

If the order has already been shipped within this time, the shipment has to be rejected by the customer. In this case, the refund is returned to the user when the provider or his supplier receives the returned goods and when the buyer submits a return receipt via the above-provided email. If the customer does not pick up the goods within the pick-up period specified by the courier after receiving the delivery note, the buyer shall be deemed to have canceled the order.

Because is a multivendor marketplace, a user’s ordered items will be shipped by various suppliers (vendors). Although the processing, shipping and delivery times may be stated in the online shop, they are for informational purposes. The true processing, shipping and delivery times can vary between vendors but are specified for each official vendor listed on this website. is not liable for any delays or incurred additional costs to the user due to a vendor’s inability to act within its general terms and condition.

Furthermore, ordered items can be shipped in multiple parcels (packages) if the ordered items are ordered from different vendors. The user will be provided with delivery information for each individual parcel sent to his delivery address by the vendor through email correspondence. If the ordered item is not in stock at the desired vendor, the same item can be sent by another vendor to the user if it meets the same specification, color, delivery time and price.

Delivery costs

Delivery costs are calculated and determined by business and shipping partners and are clearly specified to the user on the product page, cart page, and checkout.

In case you are not at the specified address at the time of delivery, you will receive a delivery notification in your mailbox. Depending on the courier this notification will include contact information and approximate time of the next delivery attempt. After a failed first delivery attempt and depending on the delivery service, the courier will try to deliver the parcel again. If the second delivery is not successful, the shipment will be returned to the sender. In this case, a user still has the right to file for a refund, but may not be refunded for the shipping and other costs associated with the failed delivery.

Delivery time

The delivery time displayed on refers to the time it takes the delivery service to deliver the shipment. Delivery time depends on the availability of stock, method, and place of delivery.

Delivery time is the sum of the time it takes to prepare the goods for shipment and the time it takes for the shipment to arrive.

Products will be delivered to the user’s address within a minimum of 3 and a maximum of 14 working days from the date of order or the date of payment. In case of any changes regarding the delivery time, the user receives an email stating the estimated delivery time of the order.

Due to the different product availability, the order can be divided into several shipments that are shipped partially or simultaneously.

Contract withdrawal

The user or the buyer (consumer within the meaning of the provisions of the Consumer Protection Act) may, within 14 days of receipt of the goods, notify the provider in writing (electronically) that he has withdrawn from the contract without giving any reason for his decision.

The user (buyer) is not entitled to withdraw from the contract for the purchase of goods that are not eligible for return for reasons of health or hygiene reasons if the buyer after the delivery has opened a seal (cosmetic products, etc.) and in other cases stipulated by the Protection Act consumers. The only cost to be borne by the consumer in connection with the withdrawal of the contract is the direct cost of returning the goods.

Right of revocation

The request for withdrawal of the contract is sent by the user (buyer) to with the caption “Online sales – cancellation”. In case of cancellation of the contract, the user (buyer) must return the received goods by post to the sender.

The return address is provided via email (sent from directly to the user as a confirmation reply to his cancellation request. If the buyer returns the received items to the sender within the termination period this is considered as a notice of termination. If the items are not shipped to the designated and correct return address specified by, the user is not eligible for a refund.

In case of a contract withdrawal, the user (buyer) must return the goods to the sender undamaged, in their original packaging, with all supporting documentation, and in unchanged quantity, unless the goods are destroyed, damaged, defective, lost or their quantity reduced without the user (customer) being accountable for said defects (manufacturer or delivery defaults). The buyer can not use the goods unhindered until the cancellation of the contract; Testing an item that deviates from the foregoing is considered to be an act of use and means that the buyer has thereby lost the right to withdraw from the contract. An invoice for returned goods, a completed return form, and personal information must also be attached to the return.

Refund costs

In some cases of returns, the cost that is borne by the buyer in connection with the cancellation of the contract is the cost of returning the items (which, if it includes a return label, is charged according to the price list of the delivery service chosen by the sender and depending on whether it is a shipment/package/cargo). The user also has the right to choose his own method of shipping. Shipments with ransom are not accepted. The buyer must return the goods to the provider no later than 14 days after sending the notice of withdrawal (purchase).

Payments shall be refunded as soon as possible and no later than 14 days after the provider (sender) receives and accepts the returned goods. In order to ensure the accuracy and timeliness of the return and record of payments, the refund of the payment to the buyer is made either by a voucher or coupon code (for that specific vendor) or by refunding the purchase price to the buyer at his/her wish. The refund purchase price method of payment is, in that case, the same as the one used by the user when submitting the order. Cash payments are not possible.

Return order within promotions

When withdrawing from a contract where the customer has used a bonus, a value coupon, discount code or promotional code, these funds are counted as a discount and will not be returned to the buyer. Refunds of items that were purchased at the time of the campaign offer after the end of the advertising campaign no longer benefit. This means that the claim for potential savings is invalid. Only the paid amount is returned to the buyer’s transaction account.

Returns on orders paid with a gift coupon/voucher

In case the buyer has made the payment with a voucher, upon withdrawal from the contract, this will be considered as a means of payment and will be returned to the user in the same form as a gift voucher, and the amount paid, if any, (excess of the value of the voucher) will be returned to the buyer’s bank account.

Promotional vouchers are not redeemable in cash in case of a full or partial return of the ordered items. Furthermore, some promotional coupons are only valid for a certain period of time during the advertising campaign.

The right to a refund in the event of a warranty claim and material errors is more closely regulated by the provisions of the Consumer Protection Act. The terms of claim or return of the package due to delivery defects or damaged goods are stated under section Returns.

Complaints and returns

All shipped products are inspected and shipped without damage before delivery. The products are carefully packed in a shipping box, in their original packaging, in order to reach the user (buyer) undamaged. In case the products in the delivered package do not correspond in quantity (the delivered quantity and the quantity stated on the delivery note do not match), the buyer is obliged to inform the provider via email at with the completed complaint form no later than 3 working days after receipt. Shipment with ransom is not accepted.

For all complaints and refunds, please be sure to accurately describe the error along with photographs so that we can evaluate and properly process your complaint and advise you on the next steps as soon as possible.

The provider may suspend the payment received until the goods have been returned or until the buyer has provided proof of return. Please note that the processing time varies depending on the supplier (vendor) and only takes up to 6 weeks on average. The warranty depends on the individual conditions of the manufacturer.

Incorrectly delivered goods

The user is obliged to immediately inspect the received goods upon receipt of the package. If the package sent contains the wrong goods or items that are different from the items listed on the delivery note, the buyer must notify the Provider within 3 working days after receipt, by email and attach a completed complaint form.

Based on the electronic notification with the attached complaint form, the online store replaces the product with the user (buyer) as soon as possible. Upon receipt of the first product, the user is obliged to return the defective goods by post to the provider with the enclosed printed and completed complaint form.

Physically damaged products

The user is obliged to immediately inspect the received goods upon receipt of the package. If anything in the delivered package is damaged or spilled, the user (the buyer) must notify the delivery courier responsible for the delivery and the online store immediately or no later than 3 working days after receiving the damage, by email with an enclosed completed complaint form.

Based on the relevant notice, and if the complaint is approved, will swap the product as soon as possible or return the purchase price to the user (buyer) via the same payment method as primarily used when placing the order. To receive a new product, the user (the buyer) is obliged to send the damaged or spilled goods by post with the printed and completed complaint form, and at the same time, he is obliged to participate in the record of the damaged goods unless communicated otherwise via email.

Complaint due to actual errors

Claims due to actual or hidden errors are possible when:
– the goods do not have the characteristics necessary for their normal use or circulation
– the goods do not have the characteristics necessary for the specific use for which the user (buyer) is buying, but which was known or should be known to the seller,
– the goods do not have the characteristics and qualities which have been explicitly agreed upon or prescribed when the provider has delivered an item that does not match the sample or model ordered unless the sample or model was shown for notice only,
– if the products have real damages.

The user (the buyer) must notify the provider via the email and at the same time fill in the complaint form, which gives a precise description of the error. The complaint form should also include photographs of the damages and a detailed description. The buyer must allow the provider to inspect the product. If the defect is not disputed, the provider will accept the buyer’s request as soon as possible, within 8 days at the latest. If there is a dispute about the defect, the company shall, within the same time limit, provide the buyer with a written response to the email address provided by the buyer at the time of registration. The right to exchange items or refunds due to material errors is more closely regulated by the provisions of the Consumer Protection Act.

If the complaint is approved, the damaged or wrongly sent item will be replaced. If the same item is no longer available, a customer will receive goods of the same quality and in the same price range as the returned item. As soon as we receive a replacement from the manufacturer or supplier, we will deliver the item to you at their expense.

Should the manufacturer or supplier reject the complaint of damage to the item as a result of improper use, the item will be returned to you and will not be replaced. We will notify you as soon as possible.

The defective product must be returned to the address of the sender provided in an official email dispute response together with the attached complaint form. If possible, the provider will replace the product, otherwise it will comply with the Consumer Protection Act. The provider ( reserves the right to reject a complaint in the following cases:

– if the uselessness of the goods is the result of the user’s misconduct
– if there is no invoice attached
– if the goods are not returned in their original packaging
– if the user has used the goods indefinitely until termination of the contract.


All products presented in the online store are covered by individual manufacturer warranty. The guarantee shall take effect from the date of receipt of the goods. You can claim your warranty with a warranty card or an invoice.

In case of return of goods for which the warranty period has not expired, we will replace the product with a new one, if possible. Otherwise, if it is not possible to exchange the goods under the warranty, we will refund you the full purchase price for the product. In such a case, the buyer is obliged to return the original goods to the address of the sender together with the attached complaint form.

Protection of personal data

The provider undertakes to protect the private data of registered users in accordance with the provisions of the Personal Data Protection Act. All personal information of an online store user is confidential and will in no case be disclosed to any unauthorized person.

Most websites are accessible without the disclosure or disclosure of their personal information, such as name, address and email address. However, some information is automatically obtained using cookies and pixel tags, which are standard tools in the online industry. The use of cookies and web signals enables the identification of individual IP addresses and the type of browser used by the web site user, as well as his general web activity. If you turn off cookies on your computer, you will not be able to make an online purchase despite registering.

Purchasing from our online store requires disclosure of your personal information. The information you provide and disclose to us when you register with our system is not provided to third parties, except for the purpose of confirming the validity of the purchase, product delivery, marketing and promotion. Provider takes all necessary measures to protect personal data in accordance with the Personal Data Protection Act (ZVOP-1-UPB1, Ur. L. RS No. 94/2007).
The user is also responsible for protecting his or her personal information by ensuring the security of his / her username and password and the proper software protection of his / her computer.

The provider uses the personal information provided for research and marketing communication purposes for the purposes of direct marketing and the study of shopping habits. The user may electronically, request that the provider terminates or suspends the use of personal information for the above purposes.


The online store provides secure shopping and payment with non-risky payment methods.

Intellectual property

All content on the website is subject to copyright and other intellectual property rights. All rights reserved. Displayed content (images, texts, graphics, audio files, animations, videos and derivatives thereof) may not be copied for commercial or distribution purposes. The content may not be modified or republished on other sites. The content of the website may include images for which the provider has acquired the right to use, but which are protected by third-party copyrights.

Complaints strives to do its best to resolve any disputes by mutual agreement and endeavors to provide an effective system for handling complaints. In case of any problems, the user can contact the provider by email at or by calling the telephone number +386 70 253 495. The procedure for handling and resolving the complaint is confidential.

Change of General Terms and Conditions

We reserve the right to change the General Terms and Conditions. Registered users will be notified of changes to the terms by email if they are logged in to e-notifications. Use of our services represents your agreement to the changes we have made.

Terms and conditions apply from October 2019 until canceled.

Ljubljana, 15 November 2019
Mihael Zadravec, director of the company

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